FREQUENTLY ASKED QUESTIONS
Have a question? or maybe you’re just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us, call us or chat with us online!
FAQ
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How to book a clean?
All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
Do I need to enter my card details to book?
Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
What if I don’t want to book online?
That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at Swipe N Clean so just give them a call on (646) 907-9520 or email us at contact@swipenclean.com and leave your number and one of the team will call you back.
Do I need to enter my card details to book?
Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
How do I amend or cancel my booking?
It is simple to amend or cancel your booking, you can either login to your account or please email us at contact@swipenclean.com and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation fee.
Can I make a same day or last minute booking ?
Of course! We are really proud of the fact that we can book you in for a clean on the same day (our record was being able to find a cleaner for a job on a Friday evening in just 45 minutes!). Just give us a call on (646) 907-9520 and we will book you in for that short notice clean at a time that suits you.
What is the swipe n clean guarantee?
We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book a Swipe N Clean.
Our cleaning service
What services do the cleaners provide?
We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
How do I know what has been cleaned?
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest Swipe N Clean standard.
What is a deep clean?
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. To see the extra things we do for super cleans, check our services page.
Do you offer end of tenancy cleans?
Of course we do! At Swipe N Clean we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
Why do you charge a flat rate price?
We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!
About your booking
Can I book a regular clean?
Yes, of course! Just select the frequency of your clean, monthly, bi-weekly or even weekly, when you make your booking. To say thank you we will even offer you a Swipe N Clean discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, twice a month.
Can I book for any time?
Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.
What cities do you clean in?
At the moment our cleaners work hard in Brooklyn, Queens, Manhattan and Nassau County. If you don’t see where you live on these pages just get in touch at contact@swipenclean.com and we will let you know if we clean in your area or when we plan to start to cleaning there.
Can I make special requests?
Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just includes the information in your booking. We will then pass these details onto the cleaner.
What happens after I make a booking?
Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. We also send text message reminders to you before the clean, to make sure you don’t forget!
How do I edit a booking?
It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on (646) 907-9520.
Do you offer discounts for regular customers?
Yes we do. If you book a regular clean with Swipe n Clean you can get:
10% discount for a monthly clean
15% discount for bi-weekly clean
20% discount for a regular weekly clean
Extras
What extra services do Swipe N Clean provide?
For an extra charge, you can book a number of services on top of your clean including:
Cleaning the oven
Cleaning the fridge
Cleaning the inside of your windows
Cleaning the baseboards
Is there anything you can’t do?
We would like to say no, that anything is possible here at Swipe N Clean. However we don’t clean the outsides of windows, mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
Can I make regular or one-off special requests?
Of course, just include the information when you make a booking and we will pass on the details to your cleaner.
Billing and payment
How do I redeem a discount code or voucher?
It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.
How do I pay?
We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment
When will my card be charged?
We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.
Is my card payment secure?
Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com
Will I be charged if I cancel my booking?
If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $50.
Insurance & keys
Do you have insurance?
Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
How much insurance do you have?
We have $1,000,000 public liability insurance. We also insist that each of our cleaner teams have their own insurance too. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email contact@swipenclean.com.
Are your cleaners insured?
Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
Do I need to be home for my booking?
No you don’t need to be home whilst we clean your house. If you would like to leave the key with a neighbor or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Swipe N Clean we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible.
Can I leave my keys with my cleaner?
Of course, if you book a regular clean with us we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner they will keep them secure for your next clean.
Our cleaners
What is your recruiting process?
We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Swipe n Clean all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.
How do I become a trusted cleaner at Swipe N Clean?
Simple, just click here email us at contact@swipenclean.com telling us a bit about your cleaning experience, and we’ll help you apply.
Can you provide a replacement cleaner if my cleaner goes on holiday?
Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to the usual Swipe N Clean standard.
Are Swipe N Clean cleaners well looked after?
Yes, we are a close knit team here at Swipe N Clean and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.
Will I get the same cleaning team every time if I book a regular clean?
Sure, you will get the same team every time. Unless someone is unwell or enjoyed a well deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.
FeedBack
How do I give feedback ?
We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.
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Contact Us
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2345 92nd street , New York
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Mon-Fri: 08.00 am - 08.00 pm
Saturday: 08.00am – 06.00pm Sunday: 08.00 am – 02.00 pm
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